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Updated on 7/29/2019
Interview Exchange Candidate FAQ
Reference Provider FAQ
Direct link to topic in this publication:
Q. The reference link that I received in the email has expired or does not work, what should I do?

A. The reference link is valid for 30 days. If the link has expired or does not work, please contact the candidate to resend you a new email with a active reference link.


Q. What is the maximum file size for the Reference letter? What file formats does the system support?

A. There is a 2 MB file size limit. The following file formats are supported: .TXT .PDF .DOC .DOCX

Please Note
: 4-8 pages of any of the above formats will be under 100 KB of file size. If your file is larger than 2 MB please rescan at a reduced resolution.